Refund policy

Returns, Refunds & 90-Day Satisfaction Guarantee

For Iron Paws orders placed through this store, contact us within 90 days after delivery if the product does not meet your expectations. We will review your request under our 90-day satisfaction guarantee. Please provide your order number, the email used at checkout, and a brief description of the issue. Contact us before mailing any item so we can confirm the return steps.

Return eligibility and condition

For an ordinary return, keep unused items in their original packaging when possible. If you have already opened or tried the supplement, tell us how much was used; an opened product does not by itself prevent a request under the satisfaction guarantee. We may ask for photographs or other order details to resolve a claim. We do not accept items purchased from another seller under this store's guarantee.

Damaged, incorrect, or missing items

Inspect your delivery and contact us as soon as reasonably possible if anything is damaged, defective, incorrect, or missing. Include photos of the item, packaging, and shipping label when available. Where the issue is our error, we will arrange an appropriate replacement or refund and cover any return shipping we require.

Return address and shipping

After contacting support, send an approved return to: 505 S 4th St, Abbotsford, WI 54405, United States. Include your order number inside the parcel. For a change-of-mind return, the customer is responsible for return postage unless we agree otherwise. Use a tracked service and keep the postage receipt.

Refund process

Once we have reviewed the claim and, where required, received and inspected the return, we will notify you of the outcome. Approved refunds are issued to the original payment method for the amount actually paid for the affected product, including any applicable product discount. Original shipping charges are generally excluded from change-of-mind refunds; they are refunded where required by law or where the issue was our error. Your bank or payment provider controls when the credit appears.

Changes and cancellations

If you need to cancel or change an order, contact us promptly. We can make a change before fulfillment only if processing has not advanced too far. After dispatch, this return policy applies.

Start a request through our contact form or schliepkarow401@outlook.com. Nothing in this policy limits rights that cannot be excluded under applicable law.